What Is HubSpot Service Hub?
HubSpot Service Hub is the customer-service software within the HubSpot platform — tickets, a help desk, knowledge base, customer portal, SLAs and feedback surveys — built on the Smart CRM. It lets support teams manage and resolve issues with the same shared customer data as Sales and Marketing.
Key takeaways
- Service Hub covers tickets, help desk, knowledge base, SLAs and surveys.
- It runs on the shared Smart CRM.
- It connects support history to the rest of the customer record.
What's in Service Hub
- Tickets and a unified help desk
- Knowledge base and customer portal
- SLAs, routing and automation
- Feedback surveys (CSAT, NPS, CES)
One view of the customer
Because Service Hub shares the Smart CRM, a support rep sees the customer's deals and marketing history, and Sales sees open tickets — so service issues and revenue conversations aren't happening blind to each other.
Frequently asked questions
What is HubSpot Service Hub?
HubSpot's customer-service software — tickets, help desk, knowledge base, customer portal, SLAs and surveys — built on the shared Smart CRM.
What does Service Hub include?
Ticketing and help desk, knowledge base, customer portal, SLAs, automation and feedback surveys like CSAT and NPS.
How does Service Hub connect to Sales?
It shares the Smart CRM, so support and sales see the same customer record — tickets, deals and marketing history together.
Related service: Stand up Service Hub with Superwork