HubSpot Tickets
HubSpot tickets are records that track customer support or service requests through to resolution. Tickets move through stages in a ticket pipeline, can be automated and routed, and tie support history to the contact and company — giving Service Hub the same structured workflow Sales gets from deals.
Key takeaways
- Tickets track support requests through a ticket pipeline to resolution.
- They associate support history with contacts and companies.
- Tickets are to Service what deals are to Sales.
How tickets work
A ticket is created when a customer raises an issue — via email, form, chat or the portal — and moves through a ticket pipeline's stages (e.g. New, Waiting, Resolved). Automation can route, prioritize and update tickets, and every ticket stays linked to the customer record.
Frequently asked questions
What are HubSpot tickets?
Records that track customer support requests through stages in a ticket pipeline to resolution, linked to the relevant contacts and companies.
What is a ticket pipeline?
A set of stages a support ticket moves through — like New, Waiting on customer, and Resolved — analogous to a deal pipeline for sales.
How do tickets relate to contacts?
Tickets are associated with the contact and company they concern, so support history lives alongside sales and marketing data on the same record.
Related service: Set up Service Hub tickets