Aircall + HubSpot integration
The most-installed phone system on the HubSpot marketplace: every call and SMS logged automatically, HubSpot context on screen before you answer, and workflows that fire on call outcomes.
Aircall
Implementation plan
Connect Aircall and HubSpot from the App Marketplace (no developer)
DoneContact sync and call logging mapped to contacts, deals and tickets
DoneInsight cards configured so reps see HubSpot context before they answer
DoneWorkflows on call outcomes, missed calls and voicemails — tasks, tickets and follow-ups
LiveNumbers, IVR and routing set up around your teams
QueuedEvery conversation on the record — automatically
Aircall is a cloud phone system built for teams that live in their CRM — and its HubSpot app is the most-installed telephony integration on the marketplace. Every call and SMS is logged automatically to the right contact, deal or ticket with the recording, duration, outcome, comments and tags attached. Insight cards show the caller's HubSpot history before the rep answers, and real-time transcription makes every conversation searchable and analysable inside HubSpot.
The app installs from the HubSpot App Marketplace, so no developer is needed. The value is in the configuration: mapping call outcomes to your process, wiring workflows to missed calls and voicemails, setting up IVR and routing for your teams, and making call activity show up in the reports your managers actually read. That's what we set up and maintain.
What the integration does
- Click-to-dial any HubSpot contact, and load lists into the PowerDialer for outbound sessions
- Calls and SMS logged automatically to contacts, deals and tickets — with recording, duration, outcome, comments and tags
- Insight cards pop the caller's HubSpot history and deal context on screen before the rep answers
- Real-time call transcription and conversation intelligence — search, share and analyse calls at scale
- Trigger HubSpot workflows on call outcomes, missed calls and voicemails — including automatic ticket creation
- IVR, smart routing and mobile apps, so inbound calls reach the right team wherever it works
Aircall + HubSpot vs HubSpot's built-in calling
HubSpot ships a calling tool with Sales Hub and Service Hub, and for occasional outbound it's fine. Here's an honest look at where each one wins, so you buy the right thing.
| Capability | HubSpot built-in calling | Aircall + HubSpot |
|---|---|---|
| Click-to-call from HubSpot records | Browser-based | Softphone, browser & mobile apps |
| Calling minutes | ~Capped per seat tier | Unlimited outbound |
| Inbound call centre — IVR, routing & teams | IVR + smart routing | |
| PowerDialer for outbound lists | Professional plan | |
| Automatic logging with recording, outcome & tags | ~Basic call logging | Contacts, deals & tickets |
| Screen-pop with customer history before answering | Insight cards | |
| Call transcription & conversation intelligence | ~Higher tiers | Real-time, searchable |
| SMS / MMS conversations | ~Limited regions | Logged to the record |
| AI voice agents answering calls | Minutes included on all plans |
A clear, repeatable rollout
Scope
We map your inbound and outbound call flows and exactly what should land in HubSpot.
Connect & configure
We install the app, set up numbers, IVR and routing, and map call logging to your records.
Automate
We build the workflows — call outcomes, missed calls, voicemails, tickets and follow-up tasks.
Enable
We train your reps and hand over a documented, working setup.
What the licence costs
Essentials
Unlimited outbound calls, IVR, call recording, click-to-dial, SMS/MMS, softphone, AI Voice Agent minutes — and 250+ integrations including the HubSpot app.
Professional
Everything in Essentials plus the PowerDialer, mandatory call tagging, advanced analytics, smart routing, voicemail drop and all AI Assist features.
Custom
Everything in Professional plus custom onboarding, API developer support, SLA and single sign-on.
Aircall is licensed separately from Superwork's implementation. The HubSpot integration is included on all Aircall plans. Prices shown are Aircall's published rates for annual billing with a 3-licence minimum (monthly billing costs more) — always confirm current pricing on Aircall's site.
Aircall pricingFrequently asked questions
What does the Aircall HubSpot integration do?
It connects Aircall's cloud phone system to HubSpot so every call and SMS is logged automatically to the right contact, deal or ticket — with the recording, duration, outcome, comments and tags. Reps click-to-dial from HubSpot, see the caller's history on screen before answering, and call events can trigger HubSpot workflows.
How is Aircall different from HubSpot's built-in calling?
HubSpot's calling tool covers browser-based outbound with minutes capped by seat tier. Aircall is a full phone system: unlimited outbound calls, dedicated numbers, IVR and smart routing for inbound, a PowerDialer for list calling, SMS/MMS, mobile apps and AI voice agents. Use HubSpot's tool for occasional calls; use Aircall when the phone is a real sales or support channel.
What gets logged in HubSpot?
Calls and SMS land on contacts, deals and tickets automatically, including the recording link, call duration, phone number, agent comments, tags and call outcome. With conversation intelligence, real-time transcripts are searchable too — so managers can review and analyse calls at scale without leaving HubSpot.
Can Aircall trigger HubSpot workflows?
Yes. Call details sync to HubSpot properties, so you can trigger workflows on call outcomes and tags, fire follow-ups on missed calls and voicemails, and create tickets automatically with the pipeline and status you choose. This is where most of the value sits — and what we configure for you.
What does Aircall cost?
Aircall publishes two standard plans — Essentials at $30/licence/month and Professional at $50/licence/month, both billed annually with a 3-licence minimum (monthly billing is roughly $40 and $70) — plus a Custom plan from 25 licences. The HubSpot integration is included on all plans. This is the Aircall licence and is separate from Superwork's implementation — confirm current pricing on aircall.io.
Do we need a developer, and how long does setup take?
No developer — the integration installs from the HubSpot App Marketplace. We handle numbers, routing, logging, insight cards and workflow automation; a focused setup typically takes days, and a full rollout with routing, automation and training a couple of weeks.
Get Aircall live in HubSpot — properly.
We connect, configure and automate the whole thing, then train your reps. Fixed monthly pricing, cancel anytime.