Dixa to HubSpot migration

Move off Dixa without losing context — conversations, tickets and customer history migrated cleanly into HubSpot Service Hub.

HubSpot specialistsFixed monthly pricingCancel anytime
app.superwork.co/delivery

Dixa

Implementation plan

70%

Field mapping from Dixa to HubSpot Service Hub

Done

Conversations migrated to tickets with full message history

Done

Email, chat, phone and messaging threads preserved

Done

Contacts mapped with relationships and history intact

Live

Tags mapped to HubSpot properties and ticket categories

Queued
Overview

What you get

Dixa brings email, chat, phone and messaging into one omnichannel inbox, but teams move to HubSpot to run service on the same CRM as sales and marketing. We migrate conversations, contacts, tags and knowledge content — mapping your channels to tickets, rebuilding routing and queues as workflows, and reconnecting your inbound channels — so every conversation lands beside the full customer history.

Talk to sales

What's included

  • Field mapping from Dixa to HubSpot Service Hub
  • Conversations migrated to tickets with full message history
  • Email, chat, phone and messaging threads preserved
  • Contacts mapped with relationships and history intact
  • Tags mapped to HubSpot properties and ticket categories
  • Routing, queues and knowledge content rebuilt in HubSpot
How it works

A clear, repeatable process

01

Audit & map

We review your Dixa setup — conversation channels, tags, queues, routing rules and knowledge content — and map every object and field to its HubSpot Service Hub equivalent before anything moves.

02

Build in HubSpot

We build your ticket pipelines, statuses and properties in HubSpot, translate tags into properties and categories, and rebuild your queues and routing rules as HubSpot workflows and team assignment.

03

Migrate & validate

We migrate conversations across email, chat, phone and messaging into tickets with their full message history, contacts and attachments, then validate counts, history and associations against Dixa so nothing is lost.

04

Train & go live

We reconnect your inbound channels to HubSpot's shared inbox, train agents on tickets, routing and the knowledge base, and stay close through go-live to keep support running without a gap.

Outcomes

What changes for you

Support, sales and marketing on one CRM

Every conversation sits beside full customer history

Omnichannel routing rebuilt natively in HubSpot

Frequently asked questions

What is a Dixa to HubSpot migration?

A Dixa to HubSpot migration moves your omnichannel support — conversations across email, chat, phone and messaging, contacts, tags, routing and knowledge content — out of Dixa and into HubSpot Service Hub, so your support team works on the same CRM as sales and marketing with full customer history in one place.

How long does a Dixa migration take?

Most Dixa migrations take 3–6 weeks, depending on conversation volume, how many channels you run, the number of tags and custom fields, and the complexity of your queues and routing rules. We confirm a timeline after the audit.

What data can you migrate from Dixa?

We migrate conversations across email, chat, phone and messaging into tickets with their full message history, contacts with relationships and history intact, tags mapped to HubSpot properties and categories, attachments, and your routing and queues rebuilt as HubSpot workflows.

Will our ticket history and knowledge base come across?

Yes. Conversations migrate to tickets with their complete message threads, internal notes and attachments so agents keep the full history across every channel, and your knowledge content moves into the HubSpot knowledge base with its structure preserved.

Can you reconnect our support channels (email, chat)?

Yes. We reconnect your inbound channels — email, live chat, phone and messaging — to HubSpot's shared inbox so new conversations create tickets automatically, and we make sure routing and assignment match how your queues worked in Dixa.

How much does a Dixa migration cost?

Superwork runs migrations as part of a fixed monthly subscription with no one-off project fee, cancellable anytime — separate from your HubSpot license. Talk to sales for a quote scoped to your data volume and complexity.

Ready to migrate from Dixa to HubSpot?

Talk to sales and we'll scope it against your HubSpot setup — fixed monthly pricing, cancel anytime.